Chat with us on WhatsApp
🐘
INITIALIZING AI ENGINE...
🐘
Chief Minister of Tamil Nadu
The Honourable Chief Minister of TN
AI-Powered · Multilingual · e-Governance

One Platform.
Every Department. Zero Barriers.

❧ ✦ ❧

ASKTN unifies citizen grievance and government services through intelligent AI routing, multilingual support, and real-time workflow tracking — transforming how citizens connect with governance.

0
K+ Citizens Served
0
Departments Connected
0
% Resolution Rate
0
Sec AI Response
Capabilities

Everything Citizens Need,
In One Intelligent Platform

From complaint registration to resolution — powered by AI at every step, with support for Tamil and English across voice, text, and visual inputs.

🎙️
Multimodal Input
Submit complaints via voice, text, images, video, or documents. AI processes every format with equal precision.
VOICE + VISION
🌐
Multilingual AI
Auto-detects Tamil or English and responds in the same language. Built-in NLP models trained on government terminology.
TAMIL + ENGLISH
🆔
Aadhaar OTP Auth
Secure citizen identity verification via Aadhaar-linked OTP. Every submission is authenticated and traceable.
SECURE AUTH
🧠
AI Auto-Routing
Intelligent classification engine reads complaints and routes them to the correct department within milliseconds.
NLP CLASSIFIER
📊
Live Dashboards
Real-time dashboards for Citizens, Departments, Admins, and Executives. Complete visibility at every level.
REAL-TIME
🔔
Smart Notifications
Automated SMS, Email, WhatsApp and Push notifications at every workflow stage. Citizens are never left guessing.
OMNICHANNEL
⏱️
SLA Tracking
Automated SLA enforcement with escalation triggers. Departments are held accountable with live deadline monitoring.
COMPLIANCE
📱
Mobile + Web
Native Flutter apps for iOS and Android, plus a full-featured web portal — accessible from any device, anywhere.
CROSS-PLATFORM
AI Engine

How ASKTN Resolves
Your Grievance in Minutes

The AI routing engine processes every submission in real-time — classifying, assigning, and tracking with zero manual intervention.

Citizen Submits
Voice, text, image, video or document upload. Tamil or English — AI understands both.
Identity Verified
Aadhaar OTP authentication ensures secure, traceable submissions in under 10 seconds.
AI Classification
NLP engine reads the complaint, classifies category, severity, and identifies the correct department.
Auto Routed
Complaint lands in the right department queue with SLA timer started and officer assigned automatically.
Live Tracking
Citizen receives WhatsApp + SMS updates at every stage. Full timeline visible in the citizen portal.
asktn://routing-engine
// AI Routing Engine — Live Feed
→grievance_id: GRV-2024-089341● LIVE
◆lang_detected: Tamil
◈category: Road Maintenance✓ CLASSIFIED
⊕dept: PWD — District Office✓ ROUTED
✓sla_deadline: 72hTIMER STARTED
◉notifications_sent: SMS, WhatsApp✓ SENT
Processing next request
Identity & Security

Aadhaar-Backed
Citizen Verification

Every submission is tied to a verified citizen identity. Secure, fast, and fully UIDAI-compliant authentication in under 30 seconds.

AADHAAR VERIFICATION
Enter OTP sent to ••••••7823
OTP valid for 10 minutes. Linked to your Aadhaar number.
● Encrypted · UIDAI Compliant · Zero Data Stored
Coverage

30+ Government Departments.
One Platform.

ASKTN's AI router has been trained on department-specific terminology and escalation procedures for every connected department.

🏗️
Public Works
142 officers
💧
Water Supply
89 officers
⚡
Electricity
203 officers
🏥
Health
167 officers
🎓
Education
94 officers
🌿
Environment
56 officers
🚓
Police
312 officers
🏛️
Revenue
78 officers
🚌
Transport
121 officers
🏘️
Housing
45 officers
🌾
Agriculture
67 officers
📡
Telecom
38 officers
Live Analytics

Real-Time Governance Intelligence

Executive dashboards with live KPIs, SLA performance, resolution rates, and department-level analytics — updated every 30 seconds.

Grievances This Month
0
↑ 12.4% vs last month
Avg Resolution Time
0
↓ 23% faster
78%
on time
Active Departments
0
+4 this quarter
Department Resolution Performance — Last 7 Days
Grievance Lifecycle

Track Every Step.
Miss Nothing.

STEP 01 · INSTANT
Submission Received
Citizen submits grievance via app, web portal, or voice. Unique Grievance ID generated instantly.
STEP 02 · <30 SEC
Identity Verified
Aadhaar OTP authentication completed. Citizen profile validated and session secured.
STEP 03 · <2 SEC
AI Classification
NLP engine analyzes content, detects language, classifies category and severity level.
STEP 04 · <5 SEC
Department Routed
Routed to correct department. Officer assigned. SLA countdown initiated. WhatsApp notification sent.
STEP 05 · ONGOING
Resolution in Progress
Department officer working on resolution. Live status updates sent at each milestone. Escalation if SLA breached.
STEP 06 · CLOSED
Resolved & Closed
Resolution confirmed. Citizen feedback collected. Case archived with full audit trail for compliance.
Infrastructure

Enterprise-Grade Security
You Can Trust

🔐
End-to-End Encryption
All data encrypted in transit and at rest using AES-256. TLS 1.3 for all API communications.
☁️
Multi-Cloud Redundancy
Deployed on AWS/Azure/GCP with 99.99% uptime SLA and auto-failover across availability zones.
🛡️
CERT-In Compliant
Follows Indian government cybersecurity frameworks, CERT-In guidelines, and data localization norms.
📋
Full Audit Trails
Every action logged with immutable timestamps. Complete compliance trail for RTI and legal requirements.
🛡️
ZERO-TRUST ARCHITECTURE
Technology

Built on Modern,
Battle-Tested Infrastructure

Frontend
ReactNext.jsTypeScriptTailwind
Backend
Node.jsPythonFastAPIGraphQL
Mobile
FlutterDartiOSAndroid
AI / NLP
OpenAILangChainIndicNLPWhisper
Database
PostgreSQLRedisElasticSearchS3
Cloud
AWSAzureGCPKubernetes
Our Mission
🐘 ✦ 🌸 ✦ 🐘
"Every citizen deserves a government that listens instantly, responds intelligently, and resolves without barriers."
ASKTN is building the infrastructure for India's AI-native governance era.
FAQ

Questions? We Have Answers.

ASKTN currently supports Tamil and English with automatic language detection. The system identifies the language used by the citizen and responds in the same language throughout the entire interaction. Support for additional Indian languages including Telugu, Kannada, and Hindi is planned for Phase 2.
Citizens enter their 12-digit Aadhaar number, which triggers an OTP to their Aadhaar-linked mobile number via the UIDAI gateway. Upon successful OTP validation, a secure session is created. ASKTN never stores Aadhaar numbers — only a tokenized reference compliant with UIDAI guidelines.
The AI classification engine uses a fine-tuned NLP model trained on thousands of government grievance categories and department-specific terminology. It analyzes the subject, keywords, location context, and historical routing patterns to determine the correct department with over 96% accuracy.
When an SLA deadline is approaching (24 hours before), an automated escalation alert is sent to the supervising officer. If the deadline is breached, the complaint is automatically escalated to the next authority level and flagged on the executive dashboard.
ASKTN uses AES-256 encryption for data at rest and TLS 1.3 for data in transit. The infrastructure is deployed on Indian data centers (AWS Mumbai region) for data sovereignty compliance. We follow CERT-In cybersecurity guidelines and all access is governed by role-based access control (RBAC) with full audit logs.
Yes. ASKTN has native Flutter-based mobile apps for both iOS and Android, featuring voice input, camera upload, real-time tracking notifications, and offline support for low-connectivity areas. The apps are available in both Tamil and English interface languages.
Our People

Our Core Team

The leaders driving ASKTN's mission to transform governance across Tamil Nadu.

Suresh Kumar
SK
Chief Executive Officer
Suresh Kumar
Palanivel
PV
Chief Operating Officer
Palanivel
Navaneet
NV
Chief Technical Officer
Navaneet
Raghuraman
RG
Chief Marketing Officer
Raghuraman
Get In Touch

Ready to Transform
Governance in Your City?

Talk to our team about deploying ASKTN for your district, municipal corporation, or state government.

📍

Office Address

No.9, TCE TBI Thiruparankundram,
Madurai — 625015
Tamil Nadu, India

✉️

Email Support

tn@asktn.in
info@asktn.in

📞

Phone Support

+91 9176680780
Available 24×7, 365 Days

🤝

Lead & Business

biz@asktn.in
For government tenders and enterprise deals

📍
Madurai, Tamil Nadu
Send Us a Message
Please enter your name
Enter a valid email
Please enter a message
● LIVE